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  3. ACH Return Codes

ACH Return Codes

  • Return Code (R01) - Balance is not sufficient to cover value of transaction.

    What it means The bank account didn't have enough money to cover the EFT. This is the electronic equivalent to a bounced check.  How to fix it For tenant payments, Association owner payments, and r...

    By Buildium Support November 01, 2013 18:31

  • Return Code (R02) - Previously open account has been closed.

    What it means The bank account where the money was coming from or going to is no longer open. How to fix it For tenant payments, Association owner payments, and rental application fees Confirm that...

    By Buildium Support November 01, 2013 18:32

  • Return Code (R03) - Unable to locate account or name does not match

    What it means The EFT wasn't processed because either the name on the account is wrong or the specified bank account is closed. How to fix it For tenant payments, Association owner payments, and re...

    By Buildium Support November 01, 2013 18:32

  • Return Code (R04) - Account number structure is invalid.

    What it means The receiving bank could not find an account number that matched the one on the EFT. How to fix it For tenant payments, Association owner payments, and rental application fees There w...

    By Buildium Support November 01, 2013 18:35

  • Return Code (R05) - Unauthorized debit to consumer accounting using corporate SEC Code

    What it means A transaction meant for a business happened on a consumer account and is being returned. How to fix it This is a rare code; most transactions will have a PPD SEC Code. Contact us to i...

    By Buildium Support February 05, 2019 18:21

  • Return Code (R06) - ODFI has requested RDFI to return this item.

    What it means The associated EFT has been returned after a proof of authorization process. How to fix it For tenant payments, Association owner payments, and rental application fees Contact the res...

    By Buildium Support November 01, 2013 18:36

  • Return Code (R07) - Authorization Revoked By Customer

    What it means Authorization was revoked by the customer, but their account was debited. How to fix it Make sure you have the proper authorization before debiting an account. The originator must obt...

    By Buildium Support February 05, 2019 18:33

  • Return Code (R08) - Account holder has stopped payment on this single transaction.

    What it means The person who owns the account (i.e. the tenant) has placed a stop payment with their bank. How to fix it For tenant payments, Association owner payments, and rental application fees...

    By Buildium Support November 01, 2013 18:37

  • Return Code (R09) - Balance is sufficient but can't be released until uncollected items are collected.

    What it means There is money in the bank account to cover the EFT, but that money is not available. This return code refers to a bank accounts current balance and available balance. For example: ...

    By Buildium Support November 01, 2013 18:39

  • Return Code (R10) - Account holder advises that transaction is not authorized.

    What it means The person who owns the bank account has told their bank that the EFT was unauthorized. The bank account owner has signed a Written Statement of Unauthorized Debit with regard to this...

    By Buildium Support November 01, 2013 18:39

  • Return Code (R11) - Return of a check safekeeping entry return.

    What it means The EFT was returned and there was no better return code to use. How to fix it For tenant payments, Association owner payments, and rental application fees Contact the resident or app...

    By Buildium Support November 01, 2013 18:40

  • Return Code (R12) - Account now at a branch sold to another financial institution.

    What it means The receiving bank has been bought by another bank will no longer accept the routing number. When banks are bought and sold, the purchasing bank will often accept the routing number o...

    By Buildium Support November 01, 2013 18:41

  • Return Code (R13) - Invalid ACH Routing Number

    What it means The bank routing number is invalid   How to fix it For tenant payments, Association owner payments, and rental application fees Check for typos before submitting a payment, you can al...

    By Buildium Support November 01, 2013 18:42

  • Return Code (R14) - Representative payee deceased.

    What it means The representative payee for the bank account is deceased How to fix it For tenant payments, Association owner payments, and rental application fees Contact the resident or applicant ...

    By Buildium Support November 01, 2013 18:42

  • Return Code (R15) - Beneficiary entitled to benefits is deceased.

    What it means The bank account holder and/or the beneficiary for that account are deceased and the bank is returning the EFT. How to fix it For tenant payments, Association owner payments, and rent...

    By Buildium Support November 01, 2013 18:43

  • Return Code (R16) - Account frozen

    What it means The account is frozen due to the RDFI or by legal action. How to fix it For tenant payments, Association owner payments, and rental application fees Check to make sure account and rou...

    By Buildium Support November 01, 2013 18:44

  • Return Code (R20) - Non-transaction account

    What it means An electronic transaction happened on an non-transaction account. How to fix it For tenant payments, Association owner payments, and rental application fees Contact the resident or ap...

    By Buildium Support November 01, 2013 18:44

  • Return Code (R23) - Account holder refuses transaction because amount is inaccurate or other legal.

    What it means The bank account holder doesn't think the money belongs to them. They asked their bank to return the money. How to fix it For tenant payments, Association owner payments, and rental a...

    By Buildium Support November 01, 2013 18:45

  • Return Code (R24) - Duplicate entry

    What it means The receiving bank thinks that this EFT is a duplicate of another EFT and they have returned the money. This return code is rare. How to fix it For tenant payments, Association owner ...

    By Buildium Support November 01, 2013 18:46

  • Return Code (R28) - Routing Number is Invalid.

    What it means The routing number on the EFT didn't have nine digits. How to fix it For tenant payments, Association owner payments, and rental application fees If you see this return code, please c...

    By Buildium Support November 01, 2013 18:46

  • Return Code (R29) - Corporate customer advises not authorized.

    What it means The corporation who owns the bank account has told their bank that this EFT was unauthorized. How to fix it For tenant payments, Association owner payments, and rental application fee...

    By Buildium Support November 01, 2013 18:47

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