How to enable association owners to self-resolve violations

Save you and your association owners time and hassle from going back and forth over phone or email when they’ve gotten back into compliance from a violation infraction by letting them report a violation as resolved from the owner portal.

To enable your account to allow association owners to self-resolve violations from their resident site

1. Make sure you have enabled the Violations page to be seen by residents in your resident site settings.
Go to Communications > Resident site settings > Violations > Toggle Violations (ON/OFF)

2. Next, on the same page, ensure that you have enabled "Allow owners to resolve violations in resident site".

 
  
 
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For Association Owners

Association owners can use any device to self-report a violation as resolved.

  1. Log in to the resident site
  2. Go to the Violations tab
  3. Click on the violation they would like to resolve
  4. Click on the “Report as resolved” button
  5. Add any notes they would like the manager to see
  6. Upload a file or photo documentation

If on a mobile device, use the camera to take a picture in the moment.

Once saved by the owner, the management staff users with view permissions to Violations and permission for that association owner’s property will receive an email notification alerting them to the update and will be able to view all the owner comments and documentation in the violation record.

Auto-notification of new and updated violations

When creating and sharing violations with residents, we understand how important timely and customizable communications are for you and the clients you serve.

When a user logs a violation in any state with the share to resident site option checked, the system automatically emails the owner.

 

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This automated email titled “New violation shared to the residents site” is now customizable, providing you more control and flexibility around your violations messaging.  mceclip0.png

 

If an owner updates a previously shared violation’s stage and/or deadline the system automatically emails the owner the “Shared violation updated” email, which is also customizablemceclip2.png

Things to note:

  • If a user logs a violation and chooses not to share to the portal, then the owner will not get an email.
  • If a user updates an unshared violation, the owner will not get an email.
  • If user edits an unshared violation and chooses to share the violation, the owner will get the "Violation shared" email.


 

 

 

 

 

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