How do I send SMS text messages to tenants?

Once your tenants have opted in to receive SMS messages, you can send them in the following ways:

Send an SMS text message from the tenant page

    1. Navigate to the search bar and type the name of the tenant you'd like to message.
    2. Click the tenant's name when it appears in the list.
    3. Under Contact information, you'll see a button to Send Message.

      If the the tenant has already opted-in, the SMS messenger will appear. If the tenant hasn’t yet opted-in, you can also send them an opt-in request here.
    4. Type in the message, and hit Send. The message will appear on your tenant’s phone as a text message.

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Send an SMS text message from the SMS accounts page

    1. Navigate to Communication > SMS accounts
    2. Look for the tenant you’d like to message, and click the arrow on the far right side of their name.
    3. Select Send SMS message.
    4. The Buildium SMS messaging interface will appear.
    5. Type in the message, and hit “Send”. The message will appear on your tenant’s phone as a text message.

When a tenant replies back, you'll find a notification in the Recent activity section of your Buildium home dashboard page.

 

 

Article #: 222385067

 

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