What it means
The bank account holder is deceased and the bank is returning the EFT.
How to fix it
For tenant payments, Association owner payments, and rental application fees
Contact the resident or applicant to find out how they'd like to proceed.
For rental owner and vendor payments
Contact the rental owner or vendor to find out how they'd like to proceed.
Buildium strongly suggests you get epayment information from a voided check. If a voided check is unavailable, get a letter from the bank or another "official" document.
R14 Representative Payee Deceased or Unable to Continue in that Capacity
The representative payee is a person or institution authorized to accept entries on behalf of one or more other persons, such as legally incapacitated adults or minor children. The representative payee is either deceased or unable to continue in that capacity. The beneficiary is not deceased.