Return Code (R09) - Balance is sufficient but can't be released until uncollected items are collected.

What it means

There is money in the bank account to cover the EFT, but that money is not available. This return code refers to a bank accounts current balance and available balance.

For example:

  • If you reserve a hotel room with a debit card, they will often put a "hold" on cash in the associated bank account until you check out. These holds can be as high as several hundred dollars. This money is released within a few days of your check out. Until the money is released, it cannot be spent on other items and an EFT/eCheck processed during that time might return R09.

  • When you buy gas and pay at the pump, a gas station often puts a $1 hold on cash in a bank account in order to authorize the transaction more quickly. This $1 hold is released after the finalized amount is confirmed and the car's tank is full.

How to fix it

For tenant payments, Association owner payments, and rental application fees

Wait a few days until the holds have cleared and resubmit the EFT.

For rental owner and vendor payments

This return code will usually result in your merchant account being placed on funding hold by ACH Direct until the issue is resolved.

Formal Definition

R09 Uncollected Funds

Sufficient book or ledger balance exists to satisfy the dollar value of the transaction, but the dollar value of transactions in the process of collection (i.e., uncollected checks) brings the available and/or cash reserve balance below the dollar value of the debit entry.

Article #: 112258

 

Still have questions?

Create a support ticket anytime, and we'll get back to you as soon as possible.

Submit a support ticket