Return Code (R11) - Return of a check safekeeping entry return.

What it means

The EFT was returned and there was no better return code to use.

How to fix it

For tenant payments, Association owner payments, and rental application fees

Contact the resident or applicant to find out why they stopped the payment and how they'd like to proceed.

For rental owner and vendor payments

You told your bank that the EFT was unauthorized. This return code will usually result in your merchant account being placed on funding hold by ACH Direct until the issue is resolved.

Formal Definition

R11 Check Truncation Entry Return (Specify)

To be used when returning a check truncation entry. This reason for return should be used only if no other Return Reason Code is applicable. The RDFI should use the appropriate field in the addenda record to specify the reason for return (i.e., "exceeds dollar limit," "no match on ARP," "stale date," etc.).

Article #: 112260

 

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