Canceling an online payment

  • To cancel an online payment from a tenant, find it and click Void button.
  • To cancel an online payment from an association owner, find it and click Void button.
  • To cancel an outgoing online payment to a vendor, navigate to the vendor's Financials page to find the EFT, click the transaction, and click Void button.
  • To cancel an outgoing online payment to a rental owner, navigate to the rental owner's Financials page to find the EFT, click the transaction, and click Void button.

 

If the EFT can be canceled, the software will add a reversal transaction and your account is updated immediately. If the EFT cannot be canceled, a dialogue box will inform you that we are unable to stop the EFT.

 

Article #: 112222

 

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