Help, support, and system status

We try to make the software as simple and intuitive as we can, but if you get stuck, we're here to help. 

There are several different ways to get help in Buildium. All customers have access to:

  • Buildium Academy, our self-guided, on-demand training and education portal. Sign into your account to access Buildium Academy, available under the “Help & Support” menu. 
  • Help Center, our online knowledge base of help articles and videos. Sign into your account to access the Help Center, available under the “Help & Support” menu. 
  • Ticket Support system, available 24 hours a day, 7 days a week. Sign into your account to submit a support ticket, available under the “Help & Support” menu.
  • System Status page to view historical and real-time data on our system performance. Subscribe to get email notifications whenever Buildium creates, updates or resolves an incident.

Customers who purchase a Growth or Premium plan will also have access to Live Phone Support, available Monday-Friday between 9AM and 8PM Eastern Time.

Priority Support, designed to offer a fast track queue to our Customer Care team, is available for purchase with our Growth plan, but it is included as part of our Premium plan.

Article #: 112798


Still have questions?

Create a support ticket anytime, and we'll get back to you as soon as possible.

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