• Update convenience fees in bulk

    You can choose to update your convenience fees in bulk, whether you are setting them for the first time or you want to make a change to your current fees. Save time by making these changes in bulk....
  • Announcement : Recurring credit card transactions

    We know how important it is for your residents to have flexible payment options when paying online, and also understand how helpful scheduled recurring payments are. Residents now have the ability ...
  • Common Terms

    Common terms associated with online payments.   Rejected EFT is an EFT that cannot be processed because the RDFI denies the transaction immediately. Reversed EFT is an EFT that cannot be processed ...
  • Returned Or Disputed ePay Transactions

      If you choose to process transactions electronically by EFT or credit card, you accept the chance that one or more of those transactions may be disputed or made fraudulently. The financial indust...
  • ACH Chargebacks

    The ACH Network is set up to empower consumers to dispute transactions that they believe were not validly authorized, and to give effect to consumer rights under Regulation E. ACH Return Codes What...
  • Common Credit Card Chargeback Reasons

    Transaction Not Recognized Fraud—Card-Absent Environment Not as Described or Defective Merchandise Fraudulent Multiple Transactions/ Duplicate Transactions Non-Matching Account Number Cancelled re...
  • Credit Card Chargebacks

    When a cardholder disputes a transaction, a chargeback provides a card issuer (Visa/MasterCard/American Express/Discover) a way to return funds from the disputed transaction. Chargebacks are a forc...
  • Blocking Partial ePayments

    If you have ePay enabled, Buildium allows your tenants and association owners to make partial online EFT and credit card payments through their resident portals by default. We're excited to announ...
  • Owner Contributions with ePay

    Owner contributions can be paid manually, or owners can choose to pay a contribution online when they log into their rental owner portal. In this article, you'll learn: How to enable and update ow...
  • ePay Basics

    Using ePay with Buildium allows tenants to pay you electronically by EFT, debit and credit card, and allows you to pay your bills electronically. Plus, ePay will cut out 70% of the time you used to...
  • ePay Application Process - Frequently Asked Questions

    There are several questions that may come up while you’re going through the ePay application process with our partner, Forte Payment Systems. In this article, you’ll learn about the following frequ...
  • How do I apply for ePay for rental properties I own or manage for other people?

    You can apply for online payments for rental properties you own or manage from right within Buildium through ePay. If you have a single trust account where all of your rent deposits go into, you n...
  • How do I apply for ePay for an association?

    You can apply for online payments for associations right within Buildium through ePay. If you professionally manage multiple associations, you will need to apply for ePay for each bank account sep...
  • Getting started with ePay

    Congratulations on your approval for ePay! You’re almost ready to make and receive online payments through Buildium. Click here for an ePay video tutorial on Buildium Academy! In this article, you’...
  • Enabling online payments by lease

    Once your account has an active merchant account, it's time to turn on the feature to allow your residents to use the feature. In general, it's better to control this setting by property. Use the i...
  • ePay hold days

    Hold days control how long it takes for the cash for an EFT or credit card transaction to move electronically between bank accounts. Every merchant account will have a hold day setting for deposits...
  • How to change your hold days

    If you'd like to make EFTs faster and decrease the amount of time it takes to receive payments from residents, or to pay rental owners and vendors, complete a hold day change request form. Beginnin...
  • ePay transaction and monthly limits

    Every merchant account has limits that control how much money can be moved it. Your merchant account has four limits: Limits can be adjusted as your requirements change over time. Per deposit tran...
  • How to change your ePay limits

    Each ePay merchant account has limits placed on per transaction and monthly volume. As your needs change, business grows, rents or association fees increase, you can request an increase in your pro...
  • Convenience fees

    A convenience fee is an extra amount that is added onto a resident's online payment to offset the processing costs associated with the payment method. For example: Larry added a $5 convenience fee...
  • Receiving payments with ePay

    The following topics will help you receive incoming funds by EFT. Save time! We've got an email notification about this feature that you may find quite convenient. Enabling online payments by prop...
  • Sending money with ePay

    The following topics will help you send outgoing funds by EFT/eCheck. Add rental owner ePayment info Add vendor ePayment info Paying rental owners online Paying vendors online Canceling an online ...
  • How do I add rental owner ePay information?

    Once you've been approved for ePay, you can start paying rental owner disbursements electronically. Outgoing payments are made using EFT/eCheck. You cannot make outgoing payments with a credit card...
  • How do I add vendor epay information?

    Once you've been approved for ePay, you can start paying bills electronically. Outgoing payments are made using EFT/eCheck. You cannot make outgoing payments with a credit card. Before you can pay ...
  • How do I pay rental owner disbursements with ePay?

    If the bank accounts you use in Buildium are enabled for ePay, you can pay disbursements to your rental owners electronically.  The first step to paying a rental owner online is to make sure you've...
  • Changing your ePay account

    With Buildium, it is possible to move an already approved merchant account to another bank account should you decide to switch institutions. This process is shorter than if the previous account had...
  • How to change your ePay bank account

    A bank change is a process where you move your ePay capability from one bank account to another. For example, you've decided to move your accounts across town to a bank that has better service and ...
  • Can I close my epay merchant account?

    Yes. If you've decided that you no longer need a merchant account at all, you can close it by completing an Account Closure Request form and sending it in to Forte Payment Systems. Once a merchant ...
  • About Buildium's ePay partner - Forte Payment Systems

    Forte Payment Systems (formerly ACH Direct) is a full service payment processing company that features a wide variety of e-commerce solutions that allow our customers to process ACH transactions in...
  • Troubleshooting: Resident cannot pay online

    Buildium offers an ePay service that allows tenants and association owners to pay online. This topic offers advice on what to do if a tenant or association owner says they cannot pay online. If it'...