In an effort to cut down on the confusion caused for residents as it relates to prepayments and how they appear on payment reminders or resident statements, we've made some changes to simplify the ...
When a resident has a one-time or recurring payment scheduled they will receive an email seven days in advance notifying them of this upcoming payment.
This email will be sent from donotreply@mana...
Getting started with ePay is now even easier, thanks to Buildium becoming its own PayFac (Payment Facilitator). With this improvement customers will now be working directly with Buildium throughout...
You can choose to update your convenience fees in bulk, whether you are setting them for the first time or you want to make a change to your current fees. Save time by making these changes in bulk....
We know how important it is for your residents to have flexible payment options when paying online, and also understand how helpful scheduled recurring payments are. Residents now have the ability ...
Common terms associated with online payments.
Rejected EFT is an EFT that cannot be processed because the RDFI denies the transaction immediately.
Reversed EFT is an EFT that cannot be processed ...
If you choose to process transactions electronically by EFT or credit card, you accept the chance that one or more of those transactions may be disputed or made fraudulently. The financial indust...
The ACH Network is set up to empower consumers to dispute transactions that they believe were not validly authorized, and to give effect to consumer rights under Regulation E.
ACH Return Codes
What...
Transaction Not Recognized
Fraud—Card-Absent Environment
Not as Described or Defective Merchandise
Fraudulent Multiple Transactions/ Duplicate Transactions
Non-Matching Account Number
Cancelled re...
When a cardholder disputes a transaction, a chargeback provides a card issuer (Visa/MasterCard/American Express/Discover) a way to return funds from the disputed transaction. Chargebacks are a forc...
If you have ePay enabled, Buildium allows your tenants and association owners to make partial online EFT and credit card payments through their resident portals by default.
We're excited to announ...
Owner contributions can be paid manually, or owners can choose to pay a contribution online when they log into their rental owner portal.
In this article, you'll learn:
How to enable and update ow...
Using ePay with Buildium allows residents to pay you electronically by ACH, debit and credit card, and allows you to pay your bills electronically. Using ePay fully integrates your payments with yo...
Before beginning the ePay application process, view the ePay application checklist to identify what you will need.
Once you begin the application process, you may run into some questions. In this ...
You can apply for online payments for rental properties you own or manage from right within Buildium through ePay.
Before beginning the ePay application process, view the ePay application checklist...
You can apply for online payments for associations right within Buildium through ePay.
If you professionally manage multiple associations, you will need to apply for ePay for each bank account sep...
Congratulations on your approval for ePay! You’re almost ready to make and receive online payments through Buildium.
Click here for an ePay video tutorial on Buildium Academy!
In this article, you’...
Once your account has an active merchant account, it's time to turn on the feature to allow your residents to use the feature.
In general, it's better to control this setting by property. Use the i...
Hold days control how long it takes for the cash for an EFT or credit card transaction to move electronically between bank accounts.
Every merchant account will have a hold day setting for deposits...
Every merchant account has limits that control how much money can be moved it. Your merchant account has four limits:
Limits can be adjusted as your requirements change over time.
Per deposit tran...
Each ePay merchant account has limits placed on per transaction and monthly volume. As your needs change, business grows, rents or association fees increase, you can request an increase in your pro...
A convenience fee is an extra amount that is added onto a resident's online payment to offset the processing costs associated with the payment method.
For example:
Larry added a $5 convenience fee...
The following topics will help you receive incoming funds by EFT.
Save time! We've got an email notification about this feature that you may find quite convenient.
Enabling online payments by prop...
The following topics will help you send outgoing funds by EFT/eCheck.
Add rental owner ePayment info
Add vendor ePayment info
Paying rental owners online
Paying vendors online
Canceling an online ...
Once you've been approved for ePay, you can start paying rental owner disbursements electronically. Outgoing payments are made using EFT/eCheck. You cannot make outgoing payments with a credit card...
Once you've been approved for ePay, you can start paying bills electronically. Outgoing payments are made using EFT/eCheck. You cannot make outgoing payments with a credit card.
Before you can pay ...
If the bank accounts you use in Buildium are enabled for ePay, you can pay disbursements to your rental owners electronically.
The first step to paying a rental owner online is to make sure you've...
With Buildium, it is possible to move an already approved merchant account to another bank account should you decide to switch institutions. This process is shorter than if the previous account had...
A bank change is a process where you move your ePay capability from one bank account to another. For example, you've decided to move your accounts across town to a bank that has better service and ...
Can you close my ePay merchant account? Yes, you can! If you've decided that you no longer need a merchant account, you can close it by submitting a limit change. If you set your limits to $0 for b...
