We were recently notified by our payments partner, Forte, of a small number of transactions that were processed twice in error. This list included both incoming payments from residents, and outgoing payments to vendors and/or rental owners.
NOTE: if you or your residents were impacted by this issue, you will see an alert in Buildium on your Dashboard. If you did not receive this message, you can safely ignore this issue.
This issue occurred outside of Buildium, and so ledgers in Buildium do not show the duplicate payment. Instead, only the one payment shows on each ledger. In actuality, payments are reflected twice in bank accounts. In these cases, you may see an extra payment from a resident in your bank account, or you may see that a second outgoing payment to vendor or rental owner.
To fix these payments for residents or for your company, our payments partner is in the process of reversing these duplicate payments. No further action is needed to return these payments.
So that your bank accounts will reconcile properly in Buildium, though, you'll want to represent these reversed payments with the appropriate transactions.
If you have a vendor or rental owner payment affected, you'll need to record a check in the bank account where the duplicate payment was pulled.
- First, navigate to Accounting, and then select Banking.
- Find and select the impacted bank account.
- Click Record check
- Fill out this check to offset the duplicate payment.
- Select the rental owner or vendor affected and enter the same dollar amount of their payment.
- Click Save.
in Buildium
If you have a resident who was impacted, you'll need to record a deposit in the bank account that received the duplicate payment.
- First, navigate to Accounting, and then select Banking.
- Find and select the impacted bank account.
- Click Deposit
- Select "Add another" under Other deposit items
- Fill out each section.
- Select the property in which the affected resident resides and enter the same dollar amount of their payment.
- Click Save.