We are currently investigating an issue that may have caused recurring transactions posted to resident ledgers earlier than expected. These charges would have been set to post sometime between Tuesday, May 31st and Tuesday, June 7th, 2022.
Rest assured that charges affected by this issue will continue to show the correct date. Scheduled payments and automated late fee policies are unaffected, though your residents may see upcoming charges earlier than usual.
To locate the affected charges resulting from this issue:
- Navigate to Reports, and then find and select Audit Log in the Administrative reports section.
- Set the Property or Company filter to All, and set the Period to both begin and end on June 7th, 2022.
If you'd like to remove this charge so that it's no longer visible to your residents, you may do so by deleting the charge. However, doing so will not revert the 'next transaction' date on the ledger, meaning that transactions deleted here will not re-post automatically until the next cycle.
If you do chose to remove the charge, you will also need to edit the 'next transaction date' to make sure the upcoming charge occurs for the original intended date. You can do this by navigating to the Resident's ledger, select the Recurring transactions tab, and then click the "more" menu on the right side of the recurring charge. Click Edit, and then change the Next Due Date to the appropriate upcoming date.