New Announcements Beta Feature: 

Be the first to test our new mobile-first Announcements feature! To opt in to the beta:

  • Go to settings >> application settings >> beta features 
  • Toggle Announcements beta to “on”

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Communicating with residents is the backbone of property management. We've changed Announcements to make it easier and more effective to communicate with entire properties!

By opting into this beta, you can:

  • Write a message once and automatically send it via text (SMS), Email, and the Resident Center.
  • Get important information out to residents more quickly than ever before.
  • Increase the likelihood message are read via mobile channels.
  • Guard your inbox from sudden spikes in incoming messages.

Note:

  • If opted into the beta, this will replace Resident Site Announcements. 
  • All messages are from a DoNotReply sender.
  • Delivery may vary based on resident and system preferences.
  • The texting portion of Announcements is only available for U.S. numbers.

 

To create an announcement: 

Navigate to Communications >> announcements 

Click create announcement

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Choose a sender name. 

  • The sender name will show up when residents receive the announcement via SMS. 
  • You will only need to do this the first time you create an announcement. 
  • The sender name can be changed later. 

Select the property or properties you would like to send the announcement to

Write a subject line

Compose your message - you will be limited to 140 characters for the announcement. 

Next you will see a confirmation page where you can see which properties will be receiving the announcement before you confirm and send. 

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Click send and your announcement will be sent to all residents in the properties selected. 

  • (Optional: Send an email copy to association tenants)
  • Recipients will be all active residents at the selected properties

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Still have questions?

Create a support ticket anytime, and we'll get back to you as soon as possible.

Submit a support ticket