How to turn off permission to enter and pet questions on the Resident Center

We heard feedback that in some cases including a permission to enter question on maintenance requests can cause confusion for both residents and property managers. Especially when some leases contain language that states permission to enter is not necessary.

To help avoid any confusion we are now giving you the ability to hide the permission to enter questions including: 

  • Do we have permission to enter the property if you aren't home?
  • Do you have pets?
  • Any other entry notes? 

Note, if you choose to hide the permission to enter question, it will automatically also hide the pets and other entry notes questions. 


To hide the permission to enter questions: 

  1. Navigate to communications>>Resident Center settings
  2. Select the requests page
  3. Find "entry questions" under settings 
  4. Toggle it to off 


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