To improve security and provide you with a more branded first impression for your residents, we've made some great improvements to the welcome email for tenants and association owners. This customizable email is sent to tenants or association owners to introduce them to the resident site.
We are improving overall security and the log in experience by providing residents with a password reset link rather than a temporary password that needs to be reset later. This will allow residents to reset their password right from the welcome email the first time they log into the resident site.
We’ll now include your resident site logo in the welcome email as well as match the color of the "activate account" button to the colors you have selected for your resident site to provide a consistent, branded experience that looks and feels like your business. If you don’t have a logo set up for your resident site, be sure to set one up under the resident site settings page in Buildium. If there is no logo set up, we’ll default back to only display your company name.
We've updated the messaging in the welcome email to better highlight the key points of value the resident site brings to your tenants and association owners in a clear and concise way.
Note: If you have made any customizations to the welcome email template, these changes will not go into effect until November 11, 2019. At which point, any customizations that have been made to your welcome email template will be reverted to the new default. We recommend taking this extra time to make note of any customizations you have made in the past so that you can again make those changes once they are reset on 11/11.
To view your current welcome email template and customizations you have made, navigate to:
- Automated email settings
- Find tenant welcome email or association owner welcome email