UPDATE: We have implemented a fix for the below issue. However, currently only admins are able to process application fees. We are currently working on a fix to restore user permissions appropriately for application fees.
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We have discovered an intermittent issue where some Buildium customers are not receiving payment information for applicant fees paid by credit card.
Note: This issue only affects applicants who attempt to pay an application fee via credit card, not EFT.
We’ve identified the cause of the issue is payment timeouts. Our developers are actively working to reduce the number of timeout sessions, and will continue to do so until it is resolved.
No applicant detail information is lost in this process, and the application will still appear in your account. This will only affect what you see on the fee tab, as seen in the screenshot below.
Should your applicant run into this error, we will automatically retry the application fee information a total of 3 times automatically within two minutes. This will not charge the applicant’s payment method, as you still need to manually process fees in Buildium. If the payment information is still unsuccessful, applicants will be directed to contact your company to process another form of payment.
