Getting started with ePay is now even easier, thanks to Buildium becoming its own PayFac (Payment Facilitator). With this improvement customers will now be working directly with Buildium throughout the application and approval process, and the following will now be managed by Buildium:
- Funding holds
- Limit violations
- Bank account changes (How to change your ePay bank account )
- Hold day change communications (How to change your hold days )
- Limit increase requests go through Buildium (How to change your ePay limits )
With this change we strive to provide you with the best possible experience and support, making it even easier to get started with ePay so your residents can pay online with their preferred payment method.
Please note: Requests for hold day changes lower than 3 business days are not being processed at this time. This is a temporary change.