Retail Cash Payments Frequently Asked Questions:

  1. How can I find Payment Locations?
  2. What if I already have PayNearMe?
  3. How do my residents get their PayCode or Payslip?
  4. How long are PayCodes and Payslips valid after move out?
  5. My resident is at the store and the store says they can’t accept a payment.
  6. What if I have multiple bank accounts that I need provisioned?
  7. How can residents get help when they’re having trouble paying at the store?
  8. Does Family Dollar accept retail cash payments?

How can I find payment locations available to my residents?

The payment locations map on PayNearMe.com can be a bit confusing to use, as it covers all sorts of industries beyond just resident payments. We suggest using this Buildium specific map that PayNearMe created for our integration.  

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What if I already have PayNearMe through another app or through them directly.

All residents will need a new barcode/payslip provided to them through your Buildium account. We know this might be a bit of a process to get everyone using their new slips instead of their old ones, so you will want to leave your old PayNearMe account open for a few months. That will prevent residents who you haven't been able to get to use the integration version yet from getting blocked when trying to make a payment at the store (and you still get your money).

You'll want to continue checking your old PayNearMe account for any payments that come in and entering those into Buildium as you have in the past. Once you get to 90% of your folks switched over, then we'll need you to send an email over to PayNearMe to have them close the old account.

How do my residents get their paycode or pay slip?

Getting on-screen mobile PayCodes to make payments

  1. Residents can use links they receive from PayNearMe emails and/or texts on their mobile device
  2. Residents can log in to their Buildium resident portal on their mobile device and use the Get PayCode button in their account to choose their store and retrieve the PayCode for that store.

If residents are on a desktop or laptop, using the Get PayCode button will allow them to send the PayCode link to their mobile device by text or email.

 

Getting printed paper PaySlips to make payments

  1. Residents can log in (or staff user can “log in as resident”) to the Buildium resident portal to use the Get PayCode button on a laptop or desktop. This will offer the option to print out a universal PaySlip, which the resident can reuse at any retail location that accepts PayNearMe resident payments.
  2. Staff can find the resident in the Retail Cash Payments resident page and use the quick menu (the circle with three dots) for that resident to pull up the PaySlip and print it out.

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How long are resident PayCodes or PaySlips valid after move out?

Residents can use their PayCodes up to 60 days after move-out to help Property Managers with collections. The tokens will be disabled automatically after 60 days.

My resident is at the store and the store says they can’t accept a payment.

The first thing you will want to do is check on the resident's retail cash status. To check on the resident's retail cash status:

  1. Navigate to Accounting > Banking, then click on any Retail Cash Payments enabled bank account.
  2. Click on the ePay Settings tab, and scroll to Retail Cash Payments. Click the link to manage your residents.
  3. On the Retail Cash Payments page for residents, click Add Filter Options > Add Name filter
  4. Use the Name filter to search for the person in question.
    • If you can not find the resident by name, then you may want to filter by unit address

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If the resident is enabled for retail cash payments but is unable to make a payment at the store, there are a few reasons why they may not be able to make a retail cash payment.

  • They have never been enabled or "signed up" to use Retail Cash Payments in your Buildium account.

Solution: "Sign up" the resident to use Retail Cash Payments. Click here for instructions.

  • The PaySlip/PayCode they are using is for a unit they previously lived in is past 60 days of move out.

Solution: If they are still your resident, ensure they are enabled for the proper unit/lease.

  • A staff user in the Buildium manager app has disabled the resident from making payments.

Solution: Use the “Enable” option in the resident’s quick menu on the Retail Cash Payments resident management page.

  • An eviction flag has been placed on the resident’s lease.

HELP LINK: Managing evictions in Buildium

Solution: If the resident is in the “Eviction Pending” state, then you will need to remove the eviction flag from their lease to allow them to make a payment.

Once the eviction flag is removed, go back to the retail cash resident management page and re-enable the resident for payments.

If need be, you can add the eviction flag back to the lease after the payment has been made.


What if I have multiple bank accounts that I need provisioned?

If the next bank account is owned by the same business entity with the same business tax I.D:

  1. You will need to repeat the process for each bank account in Buildium that you want to integrate with Retail Cash payments. Each bank account application has a fee of $99.
  2. You will need another bank account verification letter specific to the bank account, but you will not need to prepare another signed Schedule-1 form to upload during the application process. 

If the next bank account is owned by a different business entity with a different business tax I.D:

  1. You will need to repeat the process for each bank account in Buildium that you want to integrate with Retail Cash payments. Each bank account application has a fee of $99.
  2. You will need another bank account verification letter specific to the bank account, and you will need to prepare another signed Schedule-1 form to upload during the application process.

How can residents get help when they’re having trouble paying at the store?

Residents can:

  1. Call PayNearMe’s customer support number at (888) 714-0004
  2. Email support@paynearme.com 

The resident should let PayNearMe’s help know which property management company they are trying to make a payment for, and that the PM company has a Buildium account.

The PayNearMe site shows that Family Dollar accepts payments from them. Does Retail Cash through Buildium work at Family Dollar?

PayNearMe’s relationship with Family Dollar does not currently include resident payments at this time.

 

Still have questions?

Create a support ticket anytime, and we'll get back to you as soon as possible.

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