Announcement: Add Attachments to Rental Applications

We're excited to announce the ability for prospective tenants to add attachments to their rental application.

When you're reviewing an applicant, you often need additional documentation about the person before you can accept the applicant into your vacant unit. These documents can be used to verify that the applicant is who they say they are. Common requests will typically be to see a paystub as proof of employment, or even a photo ID of the applicant.

You now have the ability to adjust your rental application to accept attachments and decide if you want to make them required or not.

To enable attachments on your rental application:

  1. Navigate to Leasing > Applicants.
  2. Then, click Customize rental application.
  3. Select the section you want to receive files for.
  4. Scroll down the page, and use the Add field option to add a new field to that section of your application.
  5. In the field type drop-down menu of the new field, select Attachment.


Once the field is part of the rental application, it will display in the application on the website as seen below.


Each field can only accept 1 file upload, so if you want the front and back of a photo ID, you'll need to add two fields for attachments. File sizes are limited to 12MB and will accept all the same file types as the rest of the web application.

Once the application is submitted, you can find the attachment on the application tab. You can view a file in the particular section it was uploaded to, or scroll immediately to the bottom of the application to see all the files in one place.

Please note:

  • The attachments that come over in the application will live on the Application tab of the Applicant, and NOT the Application Summary tab. The files uploaded on the Summary tab will NOT interact in any way with the attachments on the Application tab.
  • All attachments will need to be downloaded and printed separately from the rest of the application if you want to print the rental application.
  • If you have delete access to applicants, you will be able to delete application attachments. They will not be recoverable if this happens.

All attachments will go through a virus scanner after they've been uploaded. If the virus scanner determines the file is a virus, we will prevent it from being downloaded, as seen in the screenshot below.


Still have questions?

Create a support ticket anytime, and we'll get back to you as soon as possible.

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