How to Recognize a Fraudulent Email

You might receive an email that doesn’t look right and will question its legitimacy. Phishing and spoof emails aim to trick you into providing secure information willingly or to install malicious software. The target information could be your password, personal information, or even your current credit card or banking numbers.

These emails may try to forge the sender address or provide content that seems to be legitimate. They typically ask you to call a specific number, reply with your personal information or to click on a link.

Here are some tips that should help in identifying bogus emails:

Sender address: Legitimate messages from Buildium will always come from either an or email address.

Urgency: Most scam messages will lead you to believe that if you don’t reply immediately that your account status could be compromised.

Links: The email may include links for you to click on. Even if they look legitimate you may want to hover your mouse over the link to inspect the address that you are being redirected to.

Attachments: If you question the source of an email then it is very important not to open any attachments that are included. These attachments might contain malware.

System security and updates: We will never claim the need to confirm important information via email due to system updates.

We’re always happy to reassure our customers. If you think that you may have received a fraudulent email then feel free to reach out to our support team by submitting a support ticket. Provide a screenshot or the text that you received and we’ll let you know if it’s legitimate.

Here are some links on phishing that might be helpful:


Article #: 216548498


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