Getting started with ePay

Congratulations on your approval for ePay! You’re almost ready to make and receive online payments through Buildium.

Click here for an ePay video tutorial on Buildium Academy!

In this article, you’ll learn how to:

  1. Enable your properties for ePay
  2. Set up your convenience fees
  3. Give residents access to the resident portal
  4. Show your tenants how to use ePay
  5. Enable online application fees

1. Enable your properties for ePay

You have the option to enable EFT/eCheck and credit card payments for each property that is tied to the approved bank account.

To enable your properties for epay:

  1. Navigate to Accounting > Banking, then click on the approved bank account.
  2. Select the Properties tab, then click Edit epay methods.
  3. Check the box next to each property you want to enable EFT/eCheck or credit card payments for. You can select one or both payment method options for each property.
  4. Click Save changes.


2. Set up convenience fees

Convenience fees are one way to offset the cost of using ePay. When a resident pays rent or fees online, Buildium will add the indicated convenience fee to their payment.

To setup convenience fees:

  1. Navigate to Accounting > Banking, then click on the approved bank account.
  2. Select the ePay settings tab, then click Edit eCheck (EFT) to set a convenience fee for EFT payments.
  3. For EFT/eCheck, enter a flat fee amount in the convenience fee box.
  4. For credit cards, select who pays the service fee.
  5. Once you’re done setting your convenience fees, click Save.

Note: before setting up a convenience fee for credit card transactions, we recommend referring to local and state legislation relating to convenience fees and surcharges for your area to ensure that you are following the correct practices. Additionally we recommend viewing the terms of use of major credit card associations to ensure that you are in compliance.


All service fees and convenience fees are processed using the convenience fee income account on your chart of accounts. They will appear on reports along with your other income accounts.

If you intend to keep the convenience fees for yourself, consider making convenience fee income a management income account.


3. Give residents access to the portal

Once you’ve enabled your properties, give residents access to their resident portal where they can pay online.


To learn more about the resident portal and how to invite your users, click here.

4. Show your residents how to use ePay

When you’ve invited all of your residents to their portals, send them an email with a link to the instructional pages linked below so they can see how easy it is to pay rent online:

Tenant instructions: How to pay rent and fees online

Then, show them how to “set it and forget it” with a recurring EFT payment through the resident portal:

 Tenant instructions: How to set up recurring rent payments

Once residents start paying online, ePay transactions are automatically updated everywhere: on ledgers, in your bank accounts, and in reports.

5. Enable online application fees

Accepting application fees online is another great feature of ePay. If you’re already using Buildium’s customizable rental application, it’s easy to set up online payments for application fees, too.

To enable ePay for application fees:

  1. Navigate to Settings > Application settings.
  2. Then, click Rental applications. Select the Fee tab.
  3. Click Edit payment methods to select your ePay approved bank account as the default for application fee, and to enable EFT/eCheck and credit cards.



If you plan on paying vendors and rental owners electronically, click the links below to learn how to add their information into Buildium.

Click here to learn how to enter rental owner ePay information

Click here to learn how to enter vendor ePay information


Article #: 205946738


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