Every Buildium account comes with a free resident site, which is also known as the resident portal.

The resident site allows residents to view their financial transactions, submit maintenance requests, and make payments online.

In this article, you'll learn:

  1. About the resident site
  2. How to customize the resident site

1. About the resident site

Buildium's resident site lets tenants and association owners view their financial transactions, submit maintenance requests, and make payments online.

The resident site includes a payment history page, a messages tab where residents can submit requests online, a contact directory and community discussions. For associations, there is an option to allow board members to run certain reports.

If your account is enabled for ePay, residents can use the resident portal to log-in and pay their rent online.

A valid email is required in order to give a resident access to the resident site.

You can post important messages and announcements to the resident site, and have the option to send an email copy of the announcement to your residents, too.

The resident site is designed to be responsive on any device, which makes it easy for residents to pay rent or fees when on the go.

Check out the video below for a brief tour of the resident site:

2. How to customize the resident site

The resident site settings allow a fine-tuned control over what your tenants and association owners see when they log into their resident site.

These settings can be overridden for an individual property by editing that property's details.

To customize your resident site: 

Navigate to Communication > Resident site.

From this page you are able to customize and configure all of your resident site settings. Whether you are uploading a new logo, or offering electronic payments you can quickly and easily update your resident site in real time.

Animated GIF


Custom Logo

Complete Color Customization

In addition, you can upload your own logo. For accounts with a logo currently uploaded, this will transfer over automatically.

How can I learn more about using the resident site?

Click here to see the portal from a resident's perspective

Click here to learn how to invite your residents to use the resident site  


Article No. 202881603 


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