Rental owner portal access

This option sends an email invitation to the rental owner. This email template is customizable.

1. Navigate to Rentals > Rental owners.
2. Click on the rental owner's name.
3. On the rental owner's summary page, locate the Rental owner website section.
4. Click Create account.
5. Complete the form, then click Save.

This option sends an email invitation to the rental owner. This email template is customizable.

1. Navigate to Settings > Users.
2. Click on the Rental owner tab, then click Create website accounts.

3. Select the rental owners for whom you would like to create an account.

   There's a select all link at the bottom of the list.

4. Click Create accounts.

Sending a mailing to a rental owner requires a temporary password to be created and sent by email.

1. Read through the rental owner's Welcome letter mailing template. Make changes as needed so your letter fits your company. It's best to leave the instructions on how to sign in as written.

2. Generate the Welcome letter as a mailing.

3. Send the mailing to your rental owners.

   Save time! Use our EZMail service and we'll print and mail the letter for you.

If you'd like to see what an owner is seeing when they log in, any administrator has the option to sign in as a rental owner. This option is only available if the rental owner has been invited to the rental owner website already.

To sign in as a rental owner:

1. Navigate to Rentals > Rental owners.
2. Click on the rental owner's name.
3. On rental owner's summary page, locate the Rental owner website section.
4. Click the Sign in as user link.

   The website will open in a new window. You will be signed in as the rental owner without need for a password.

If you change the email address for the rental owner, there's no need to reset the password. The rental owner will retain the ability to log in with their old password and new email address.

1. Navigate to Rentals > Rental owners.
2. Click on the rental owner's name.
3. On rental owner's summary page, locate the Rental owner website section.
4. Click the Reset and email password link.

   Buildium will generate a a link and email it to the rental owner so they can initiate the password change. 

Blocking access means that the rental owner will no longer be able to log into your Buildium account and the rental owner website.

Rental owner access is also blocked when all of their properties have been inactivated.

1. Navigate to Rentals > Rental owners.
2. Click on the rental owner's name.
3. On rental owner's summary page, locate the Rental owner website section.
4. Click the Block access link.

   Blocking a rental owner takes effect immediately.

Blocking access means that the rental owner will no longer be able to log into your Buildium account and the rental owner website. This topic assumes that the rental owner has been actively blocked from the rental owner website.

1. Navigate to Rentals > Rental owners page.
2. Click on the rental owner's name.
3. On rental owner's summary page, locate the Rental owner website section.
4. Click the Unblock access link.

   Unblocking a rental owner takes effect immediately.