Invite an individual tenant to access their websiteShowHide

This option sends an email invitation to the tenant. This email template is customizable.

  1. Navigate to Rentals > Tenants.
  2. Click on the tenant's name.
  3. On tenant's summary page, locate the Tenant website section.
  4. Click Create account.
  5. Complete the form.
  6. Click Save.

Invite many tenants to access their website at onceShowHide

This option sends an email invitation to the tenant. This email template is customizable.

  1. Navigate to Communication > Resident site users.
  2. Click Create website accounts.
  3. Select the tenants for whom you would like to create an account.

    There's a select all link at the bottom of the list.

  4. Click Create accounts.

Invite tenants to access their website with a mailingShowHide

You can invite tenants with a mailing to self-register through your public site. This option is convenient when the tenant's email address is unavailable.

  1. Enable the resident site sign setting in on your public site's home page.
  2. Read through the tenant's Welcome letter mailing template. Make changes as needed so your letter fits your company. It's best to leave the instructions on how to complete the process on your public site as written.

    This sign in option does not require a password. Instead, your tenants will use their name and email address to self- authenticate.

  3. Generate the Welcome letter as a mailing.
  4. Send the mailing to your tenants.

    Save time! Use our EZMail service and we'll print and mail the letter for you.

Sign in as a tenantShowHide

This option is only available if the tenant has been invited to the tenant website already.

To sign in as a tenant:

  1. Navigate to Rentals > Tenants
  2. Click on the tenant's name.
  3. On tenant's summary page, locate the Tenant website section.
  4. Click the Sign in as user link.
  5. The website will open in a new window. You will be signed in as the tenant without need for a password.

Reset a tenant's passwordShowHide

If you change the email address for the tenant, there's no need to reset the password. The tenant will retain the ability to log in with their old password and new email address.

  1. Navigate to Rentals > Tenants.
  2. Click on the tenant's name.
  3. On tenant's summary page, locate the Tenant website section.
  4. Click the Reset and email password link.

    Buildium will generate a new temporary password and email it to the tenant. We display this password for you to see as the Most recent action in the Tenant website section.

    This password changes each time the webpage is refreshed. If you need to communicate the password to the tenant over the phone or in person, do so immediately.

 

Block a tenant from the tenant websiteShowHide

Blocking access means that the tenant will no longer be able to log into your Buildium account and the tenant website.

Tenants automatically are blocked from signing into Buildium 30 days after their lease expires.

  1. Navigate to Rentals > Tenants.
  2. Click on the tenant's name.
  3. On tenant's summary page, locate the Tenant website section.
  4. Click the Block access link.

    Blocking a tenant takes effect immediately.

Unblock a tenant from the tenant website so they can sign in againShowHide

Blocking access means that the tenant will no longer be able to log into your Buildium account and the tenant website. This topic assumes that the tenant has been actively blocked from the tenant website.

Tenants automatically are blocked from signing into Buildium 30 days after their lease expires.

  1. Navigate to Rentals > Tenants.
  2. Click on the tenant's name.
  3. On tenant's summary page, locate the Tenant website section.
  4. Click the Unblock access link.

    Unblocking a tenant takes effect immediately.

 

Article #: 112825

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