What it means
The bank account holder doesn't think the money belongs to them. They asked their bank to return the money.
How to fix it
For tenant payments, Association owner payments, and rental application fees
This return code should not apply to incoming payments.
For rental owner and vendor payments
Contact the rental owner or vendor to find out how they'd like to proceed.
Buildium strongly suggests you get epayment information from a voided check. If a voided check is unavailable, get a letter from the bank or another "official" document.
R23 Credit Entry Refused by Receiver
The Receiver may return a credit entry because one of the following conditions exists: (1) a minimum amount required by the Receiver has not been remitted; (2) the exact amount required has not been remitted; (3) the account is subject to litigation and the Receiver will not accept the transaction; (4) acceptance of the transaction results in an overpayment; (5) the Originator is not known by the Receiver; or (6) the Receiver has not authorized this credit entry to this account.