From time to time, an online payment will not go through because it is rejected or reversed.
- A rejected EFT is an EFT that cannot be processed because the RDFI denies the transaction immediately.
- A reversed EFT is an EFT that cannot be processed because the RDFI denies the transaction after the EFT has funded and before the legal time limit has expired.
The following topics describe the most common rejection and reversal codes that will appear in your account. There are other return codes that may appear. If you have a question about a specific transaction, please contact support.
Our online Help has topics that go into each return code in detail, providing a formal definition, explanation of what happened, and advice on how to proceed.
Save time! We've got an email notification about this feature that you may find quite convenient.