Announcement: Log and track violations

We're excited to announce the first steps in improving our violation's workflow - Log and track violations. We've also added the ability to add custom violation categories and manage permissions for violations for each user role.

In this article, you'll learn how to:

  1. Log violations
  2. Track violations
  3. Set deadlines and update violation statuses
  4. Edit violation information

1. Log violations

Buildium allows you to track all of your associations’ violations easily.

To create and log a new violation:

  1. Navigate to Associations, then click on the association you are logging the violation for.
  2. Click on the Violations tab, then select Log Violation.
  3. Next, enter the Address where the violation occurred
    • When an owner has existing unresolved violations, you will see up to three of the most recent violations letting you know that the owner is a current offender, offering you the following options. 

      • If one of the presented violations should be updated to the next stage instead of having a new violation record, click on one of the options to be taken to the violation record.

      • If the owner has more than 3 violations and you would like to double check that a violation for the same offense hasn’t already been created for that owner, then click “View all violations on this account”. You will be taken to the unit’s ownership account page, where you can see all of the violations logged against the owner. If you need to log a new violation, you can use the “Log a violation” link above the violations list. 

      • If you wish to continue and log a new violation, then click the “Log a new violation” button
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  4. Next, fill out the following fields:
  5. Add any relevant photos, then click Save.


When you log a new violation, that violation record will be saved on the Violations Grid page.

2. Tracking violations

The grid for each association will show you any violation recorded for an ownership account in that association, based on the filters that have been applied at the time. If you are having trouble trying to find a violation record, check the top of the grid to see if you might have applied a filter accidentally.

When you have added a resolution deadline to a violation record, the grid will show you when the violation should be resolved by and if it has become overdue. When a violation is past its deadline, a flag will appear in the grid, alerting the user that the record either needs further escalation or can be closed if resolution has taken place.


3. Set deadlines and update violation statuses

Violations go through a number of status’, which can vary across communities. Buildium has provided a default list of status for which you can place violations into. We recommend updating a violations status after you have taken a certain action with the violation.

You can update a violation record’s status from its quick menu on the grid page or in the violation record summary page.

To update a violation's status:

  1. Navigate to the quick menu in the violations grid (the circle with three dots).
  2. Using Update status, you can change the stage for a violation, as well as add a number of days or weeks in which the violation should be resolved before it is marked overdue.
  3. While you will enter a number of days/weeks for the deadline, Buildium will calculate the date of resolution and will show the deadline as a date in the violation list.


4. Edit violation information

To add, remove, or edit information in a violation’s description, action to resolve or photos:

  1. Navigate to Associations > Associations, and click on the Association you'd like to edit a violation for.
  2. Then, go to the violations grid and select the violation you want to update.
  3. Use the tools in each section of the violation summary to edit as necessary.

Still have questions?

Create a support ticket anytime, and we'll get back to you as soon as possible.

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